Live SUPPORT FOR THE EMR—not a vendor ticket queue

For agencies that were acquired, rolled up, or handed a new parent—and for operators who inherited Homecare Homebase instead of choosing the build.

Same work when the owner did not change and the queues still did.

Support here is configuration that billing can use, queues branches can clear, and reports that survive the next cycle.

We do not sell Homecare Homebase. We do not staff a vendor help desk. We stabilize the platform you already licensed.

Enterprise line

Twenty-plus years in support and implementations for large enterprises that operated across 18 states. The logo changed. The systems stayed live.

• July 2006 – March 2017 — System administrator, Company A (11 years). Acquired by Company B.
• March 2017 – December 2025 — Continued with Company B (9 years). Acquired by Company C.
• December 2025 – present — Tier 3 support operator, Company C.

That merger work is why a home health acquisition looks familiar: live operations, many stakeholders, a hard cutover date. 

Licensed nurse—forty-plus years in healthcare, twenty of them in home health, hospice, pediatrics, and private duty. Live Homecare Homebase work is not abstract: unbilled queues, PointCare lag, Pathways, and claim edits are the same problems that stop cash flow when the visit or the order is incomplete. Configuration and stabilization start from that side of the workflow. Independent of the vendor.

What I own on a live EMR

• Unbilled and held-claim queues by branch and payer
• Claim edits inside the EMR—not after the clearinghouse
• Payor source and authorization programs
• Order, authorization, and episode readiness before the claim
• OASIS / HOPE and visit completion as billing gates—not afterthoughts
• Pathways, assessment forms, and PointCare lag that blocks cash
• Post-acquisition: one platform, two legacy habits

Focus

Days in unbilled, first-pass yield, rejected-claim cycle time, RAP / NOA or timely-filing misses, LUPA and episode leakage.

How the work runs

Configure Homecare Homebase so documentation, orders, and claims move in one path. Stay through the next billing cycles—not a dashboard that only passed a demo.

1. Working session — who opens which report, why claims sit, what “done” means for this agency
2. Read the queues — unbilled, held claims, rejects by branch and payer
3. Configure — payor programs, billing gates, claim edits, Pathways / PointCare alignment
4. Stabilize — measure the same metrics through the next billing cycles
5. Hand-back — Homecare Homebase stays the system of record

Team lead on the majority of 26 Homecare Homebase projects across 212+ sites. Owner of payor configuration and RCM review. Limited engagements. Direct attention.

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Employment history on this page is background for independent consulting. Computing And You is not an offering of any current or former employer and does not represent those organizations.